B&B HOTEL Hannover-Nord

We stayed at B&B Hannover Nord last year while travelling to Latvia. Gary was absolutely in ecstasy about pillows at the hotel. It's been a year, and he still mentions them. We were served by a lady from Ukraine, unfortunately, whose name I had forgotten. She worked in reception and was very helpful. The hotel's interior design is pretty exciting and lovely. We enjoyed our stay + it's pet friendly, which is a big bonus for our Chester ✔️

𝐴𝑙𝑙𝑒𝑠 𝑖𝑚 𝑔𝑎𝑛𝑧𝑒𝑛 𝑒𝑖𝑛𝑒𝑛 𝑠𝑒ℎ𝑟 𝑎𝑛𝑔𝑒𝑛𝑒ℎ𝑚𝑒𝑛 𝐴𝑢𝑓𝑒𝑛𝑡ℎ𝑎𝑙𝑡 𝑖𝑚 𝐻𝑜𝑡𝑒𝑙 𝑔𝑒ℎ𝑎𝑏𝑡 ! 𝑆𝑢𝑝𝑒𝑟 𝐹𝑎𝑚𝑖𝑙𝑖𝑒𝑛𝑧𝑖𝑚𝑚𝑒𝑟 𝑛𝑢𝑟 𝑑𝑎𝑠 𝐵𝑎𝑑𝑒𝑧𝑖𝑚𝑚𝑒𝑟 𝑖𝑠𝑡 𝑒𝑡𝑤𝑎𝑠 𝑧𝑢 𝑘𝑙𝑒𝑖𝑛 .....𝑎𝑏𝑒𝑟 𝑘𝑜𝑚𝑚𝑒𝑛 𝑖𝑚𝑚𝑒𝑟 𝑤𝑖𝑒𝑑𝑒𝑟 . 𝑃.𝑆 𝐹𝑟𝑢̈ℎ𝑠𝑡𝑢̈𝑐𝑘 𝑤𝑎𝑟 𝑡𝑜𝑝., 𝑠𝑒ℎ𝑟 𝑙𝑒𝑐𝑘𝑒𝑟 𝑚𝑖𝑡 𝑒𝑖𝑛𝑒𝑟 𝑣𝑖𝑒𝑙𝑓𝑎̈𝑙𝑙𝑡𝑖𝑔𝑒𝑛 𝐴𝑢𝑠𝑤𝑎ℎ𝑙 👍

I stay regularly and it used to be a fabulous hotel. It had everything one needs when travelling and an efficient and professional service. The service has in recent months become poor - it has been delegated (on weekends at least) to a bunch of people who are clearly new to Germany, speak basic German and no English and who, instead of adhering to the local professional standards, have brought with them a very poor customer service culture. Impolite, rude even, unattentive, speaking at me in their own language, lots of mooching around and chatting to their mates in their native language rather than working, the reception desk left unattended for long periods of time, poor dress code, being at work with their underage children including getting their children to serve customers and leaving children unattended in the hotel (is this even legal?). Last time I stayed there I found a child who was barely 10 sitting on his own in the dark in the utility room watching violent adult films in Russian on his own. I found him because I heard loud sounds of violence from the corridor and tracked them to the utility room. What's happened to such a lovely hotel?